Kinetus BioLabs
Returns & Refund Policy
Kinetus BioLabs is committed to providing high-quality research materials while maintaining the integrity and quality of every product we ship.
Because our products are laboratory research materials and product integrity can be affected by storage, handling, and environmental conditions after leaving our facility, all sales are final. We do not accept returns or exchanges.
01 All Sales Are Final
Due to the nature of our products and the importance of maintaining product integrity for all customers, we cannot accept returns of products once they have been shipped.
This policy helps ensure that products supplied to customers have not been opened, handled, stored improperly, altered, or exposed to conditions outside of our control.
02 Damaged or Incorrect Orders
Although all sales are final, we understand that shipping or fulfillment issues can occasionally occur.
If you receive:
- A damaged package or product
- The wrong product
- The wrong quantity
- A product that appears to have been compromised during shipping
please contact Kinetus BioLabs within 48 hours of delivery.
We may request photographs, your order number, and other information necessary to assess the issue.
Where we determine that an error occurred on our part or that a product was damaged prior to delivery, Kinetus BioLabs may, at its discretion, provide a replacement or other appropriate resolution.
03 Products Cannot Be Returned
Products should not be mailed back to Kinetus BioLabs unless we have specifically authorized a return in writing.
Unauthorized returns may not be accepted or refunded.
04 Refunds
Refunds are not available for:
- Change of mind
- Incorrect product selection
- Improper storage or handling after delivery
- Failure to review product information before purchase
- Products that have been opened, altered, or used
- Delays caused by the shipping carrier
- Packages delivered to an incorrect address provided by the customer
If a refund is approved by Kinetus BioLabs, the refund will generally be issued to the original payment method.
05 Shipping Issues
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.
If your tracking information indicates a delay, delivery issue, or possible loss, please contact Kinetus BioLabs so we can assist with the appropriate next steps.
06 Order Cancellations
Orders may be cancelled only if the cancellation request is received before the order has been processed or shipped.
Once an order has been processed or shipped, it cannot be cancelled.
07 Contact Us
If you believe there is an issue with your order, please contact us as soon as possible and include your order number and a description of the issue.
Kinetus BioLabs
Canada
Important: Products sold by Kinetus BioLabs as research materials are intended for legitimate research and laboratory applications only and are not intended for human or animal use.
Research Materials. Quality. Documentation. Transparency.