Shipping Policy

Kinetus BioLabs currently ships within Canada only.

We do not currently offer international shipping.

Orders are generally processed within 1–2 business days after payment has been received.

Orders placed on weekends or statutory holidays will be processed on the next available business day.

Processing times may be extended during periods of high order volume, holidays, or circumstances beyond our reasonable control.

Orders are shipped through Canada Post Priority service and include tracking.

Once your order has been shipped, a tracking number will be provided so you can monitor the status of your package through Canada Post's tracking system. Canada Post provides tracking updates as packages move through its delivery network.

Standard shipping rates are calculated at checkout based on the destination and applicable shipping service.

Orders over $199 CAD qualify for free shipping within Canada.

Delivery times depend on the destination and Canada Post's operating conditions. Delivery standards are estimates and may vary due to weather, remote locations, holidays, service interruptions, or other circumstances outside of Kinetus BioLabs' control.

Kinetus BioLabs cannot guarantee a specific delivery date once an order has been transferred to the carrier.

Once your order has been shipped, your Canada Post tracking number will be provided by email.

You can use the tracking number through Canada Post's online tracking system to view the current status and location of your shipment.

Please allow some time for tracking information to appear after the shipping label has been created.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Kinetus BioLabs is not responsible for delays, additional shipping charges, or returned packages resulting from incorrect or incomplete address information.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee that an address can be changed once an order has entered the shipping process.

Once an order has been shipped, delivery is handled by Canada Post.

If tracking indicates that a package is delayed, customers should first review the tracking information for the latest status. Canada Post tracking provides delivery and exception updates when available.

If a package appears to be lost or has not been delivered within a reasonable period, please contact Kinetus BioLabs so we can assist with the appropriate next steps.

If your package arrives visibly damaged, please contact Kinetus BioLabs as soon as possible.

Where appropriate, we may request photographs of the package and its contents to assist with reviewing the shipment.

Canada Post provides tracking and delivery confirmation for trackable parcel services. Delivery scans may show when a package has been delivered, is available for pickup, or when a delivery attempt has been made.

Kinetus BioLabs is not responsible for packages after they have been confirmed as delivered by the carrier.

Kinetus BioLabs takes reasonable care when preparing and packaging research materials for shipment.

Because shipping conditions can vary depending on the destination, season, weather, and carrier handling, customers should review the applicable product documentation for recommended storage conditions upon receipt.

If you need to change or cancel an order, contact Kinetus BioLabs as soon as possible.

We will make reasonable efforts to accommodate requests received before an order has been processed or shipped. Once an order has entered the shipping process, changes or cancellations may no longer be possible.

If you have questions regarding an order or shipment, please contact the Kinetus BioLabs team with your order number and tracking information, if available.